Shipping policy
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All information related to the delivery of your orders.
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Processing & Shipping Times
Order preparation: between 3 and 4 business days.
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Shipping Costs & Estimated Delivery Times
Shipping costs are the responsibility of the customer and will be calculated at the time of payment.
| Country | Delivery Time |
|---|---|
| France | 2 to 3 business days |
| Germany, Belgium, Spain, Portugal, Italy, Luxembourg, Netherlands, Austria | 2 to 6 business days |
| Country | Shipping Option |
|---|---|
| Metropolitan France | Shipping to an automatic locker (in a locker) |
| Shipping to a relay point | |
| Home delivery | |
| Germany, Belgium, Spain, Portugal, Italy, Luxembourg, Netherlands, Austria | Shipping to a relay point |
| Home delivery |
4. Customers can choose the shipping method that best suits their situation at checkout.
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5. In the event that the package is subject to significant damage (i.e., damage to the goods caused by transport and visible upon delivery), claims must be made within seventy-two (72) hours of delivery (excluding public holidays). After this period, J.MEESHOPEU (Delitoon) will not be able to consider the claim for compensation.
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6. If a package is returned to us (J.meeshop_eu) for any reason (e.g., not picked up or rejected by the recipient), J.meeshop_eu will provide additional services to avoid losing the package, including retrieving the package, creating a new shipping label, processing, and reshipping the package. In this case, J.meeshop_eu will charge you for the "return" shipping operation and all return shipping fees per package.