Shipping policy
All information related to the delivery of your orders.
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Processing & Shipping Times
Order preparation: between 3 and 4 business days.
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Shipping Costs & Estimated Delivery Times
Shipping costs are the responsibility of the customer and will be calculated at the time of payment.
| Country | Delivery Time |
|---|---|
| France | 2 to 3 business days |
| Germany, Belgium, Spain, Portugal, Italy, Luxembourg, Netherlands, Austria | 2 to 6 business days |
| Country | Shipping Option |
|---|---|
| Metropolitan France | Shipping to an automatic locker (in a locker) |
| Shipping to a relay point | |
| Home delivery | |
| Germany, Belgium, Spain, Portugal, Italy, Luxembourg, Netherlands, Austria | Shipping to a relay point |
| Home delivery |
4. Customers can choose the shipping method that best suits their situation at checkout.
5. In the event that the package is subject to significant damage (i.e., damage to the goods caused by transport and visible upon delivery), claims must be made within seventy-two (72) hours of delivery (excluding public holidays). After this period, J.MEESHOPEU (Delitoon) will not be able to consider the claim for compensation.
6. If a package is returned to us (J.meeshop_eu) for any reason (e.g., not picked up or rejected by the recipient), J.meeshop_eu will provide additional services to avoid losing the package, including retrieving the package, creating a new shipping label, processing, and reshipping the package. In this case, J.meeshop_eu will charge you for the "return" shipping operation and all return shipping fees per package.