Terms of sale

 

Date of last update: May 2025

We invite you to read our General Terms and Conditions of Sale (“GTCS”) before using our website, www.jmeeshopeu.com (the “Site”) and/or making a purchase. Please note that any online purchase implies full acceptance of these Terms and Conditions.

The GCS apply between you, as a consumer and not a professional, and us, Delitoon SAS, whose registered office is located at 64 rue Notre Dame de Nazareth 75003 Paris, registered with the Paris Trade and Companies Register under number 812 871598. Please note that these terms and conditions are subject to change, as we reserve the right to modify them at any time in accordance with changes to the Site and/or regulations. We wish to make it clear that the terms and conditions in force at the time you place your order will apply to you.

Should you have any queries, and if you have not found your answer in these terms and conditions or in the “Frequently Asked Questions” section, you can contact our Customer Service Department directly:

via the contact form available here;


1. Your customer account

In order to order on our Site, you can create a customer account via the “Create an account” section or place an order without creating a customer account, as a guest.

Creating an account allows you to:

enter your personal details to make future purchases easier;
consult, modify and update your personal information;
identify yourself before placing an order;
track your current orders, view invoices for previous orders.
If you order as a guest, you will have access to the tracking of your order by e-mail or via the “Track my order” page, which can be consulted on our Site with your order number.

By ordering on our Site, you confirm that you are a private individual, and that you are purchasing our products for personal use in quantities corresponding to the usual needs of a consumer's household. Under no circumstances may our Site be used by professional “customers”. We reserve the right to refuse any order that is clearly validated by a professional customer.


2. How to order on our Site?

You can order your favorite items directly from our Site.

Product offers and prices are valid as long as they are visible on the Site, while stocks last. In the case of special offers, the duration of the offer will be indicated on the Site and in our newsletters. Our products may be temporarily unavailable, and you will be informed of this on the product sheet. We invite you to enter your email address to be alerted as soon as your favorite item is back in stock, thanks to our “Unavailability Alert”.

Ordering is easy!

- Select your items, your desired size and add them to the shopping cart.
- You can check the number of items in your basket at any time, and obtain detailed information on each item by clicking on “Basket”.
- Once you've added an item to your basket, you can continue shopping by clicking on “Continue shopping”;
- Once you have finished shopping, click on “Finalize my order”;
- Log in to your customer account, create an account if you don't already have one, or continue as a guest;
- Choose your preferred delivery method and fill in your delivery address;

Choose your payment method (see “How to pay for your order” below for more information on payment methods), read and accept the full terms and conditions and proceed to secure payment of your order. Payment of your order implies full acceptance of these terms and conditions;
Your order is confirmed! You will receive an email confirming your order.
By placing an order, you declare that you are at least 18 years old and that you have legal capacity (or if you are a minor, that you have parental authorization to place your order).

Please note that within 15 minutes of placing your order, you can cancel it directly in your customer account. To do so, go to “My account / My orders” and click on the “Cancel” button. If you have placed your order as a guest, you will need to fill in the information requested on the “Order tracking” page on our site, together with your order number. After this period, if you wish to cancel your order, you must return it to us (see article 6 below).

Once your order has been prepared by us, you will receive an email informing you that your items have been dispatched. You will then be able to track the status of your order using the tracking information contained in the email. If you do not receive an email (either confirming or dispatching your order), please contact us for further information.

We may have to cancel your order for legitimate reasons, for example:

- when you have been able to place an order but your product is no longer available: we will inform you of this as soon as possible and reimburse you as soon as possible;
- when a technical error occurs during payment;
- when there is an obvious error in the product description (for example, when there is an error in the essential characteristics of the product, or when an obviously incorrect price is displayed);
- when we observe fraudulent or abusive use of your account or related orders;
- when we reasonably believe that you have violated our terms and conditions.

3. Minimum order amount
In order to guarantee optimal service, a minimum purchase amount of €50 including VAT is required for all orders placed on the site.
Orders below this amount cannot be validated.
This condition is brought to the customer's attention during the purchasing process.
The Vendor reserves the right to modify this threshold at any time, subject to informing customers by updating these General Terms and Conditions of Sale.



4. Product prices

The prices of our products are indicated on the Site in euros, all taxes included (VAT), excluding shipping costs (which will be specified when you choose your delivery method). They include Value Added Tax (VAT) and any discounts applicable to our commercial operations in force on the day of your order.

The Customer acknowledges and accepts that product prices may vary between the Site and the stores, and that under no circumstances may this price difference be used as a basis for either a total or partial request for reimbursement (apart from your right of withdrawal applicable under the conditions set out below).

Please note that sales that may be subject to VAT reimbursement must be made directly in the store. No request for a VAT refund will be accepted for purchases made online.



5. How to pay for your order?

Payment for your order is made directly online by credit card (CB, Visa, MasterCard, American Express) or by Paypal.

Once your payment has been confirmed by our payment service provider, your bank account or Paypal account will be debited with the total amount of your order.

We would like to reassure you that all your transactions are secure and comply with the legal provisions in force: they take place within a strict framework of confidentiality and encryption of all your data with our payment service provider.

At no time do we have access to your personal data concerning your means of payment, in particular your credit card details, and we do not store them on our servers.

However, you may wish to save your bank details in your customer account so that they can be used for future orders. To do so, simply tick the “Save your payment details” box when you make your payment. In this case only, our payment service provider will store your data in encrypted form. You can delete the credit card you have registered either directly in your customer account in the “My payment options” section, or by e-mail by contacting our Customer Service department.



6. Delivery of your order

6.1. Where and how can your order be delivered?
Your order can be delivered to you in mainland France (including Corsica), using the following delivery methods:

Store delivery with signature: you can collect your order free of charge from the store. As soon as we receive your order in the boutique, we'll send you an email with details of how to collect it;
Standard home delivery: have your order delivered at your expense directly to the address of your choice;
Signed-for delivery to a relay point: select your nearest relay point and pay the delivery charges.

You will be able to track the progress of your order as soon as you receive the email confirming shipment of your order with tracking information.

In the event of absence at the time of delivery of your order, for home deliveries, a delivery notice will be given to you in order to inform you how to collect your order.

6.2. When will your order be delivered?
When you place your order, the delivery time for your items will be specified. Please note that delivery times may be longer during busy periods (e.g. sales periods).

In the event of late or non-delivery, please contact us:



7. What are our return, refund and exchange procedures?

In accordance with the provisions of article L. 221-18 of the French Consumer Code and European Directive n°2011/83/EU of October 25, 2011 on consumer rights, you have a period of fourteen (14) days from receipt of your Products ordered on the Site to notify us of your wish to exercise your right of withdrawal.

The products you wish to return to us must be in new condition - the item's labels must not have been cut - unworn, undirty and returned in their original packaging, or failing that, in packaging guaranteeing equivalent protection.

If our warehouse detects a non-conforming return, our Customer Service department will contact you to inform you that your product has been reshipped to you.

7.1. How do you notify us of your withdrawal?
To exercise your right of withdrawal, you must notify us of your decision to withdraw within 14 days of receipt of your order by printing out your pre-paid returns label.
If you have a customer account, go to “My account” in the “My orders” section. Select the order concerned and click on the “Return” button.
If you have ordered as a guest, you will be able to return your order via the “Order tracking” page on our website, by entering your order number.


The generation of your return label signifies your withdrawal. If you wish to return the goods, you will be responsible for the cost of doing so.

You also have the option of notifying us of your right of withdrawal within 14 days of receipt of your order either :
by using the retraction form available here.
by filling in our contact form (“Returns and refunds” tab).

How do I return the product(s)?

By post

From the date of notification of your right of withdrawal, you have a further period of fourteen (14) days to return the product(s) to us. To do so, please

Tick the product(s) you wish to return on the delivery note in your parcel;
Insert the delivery note in your return package with the product(s) to be returned;
Attach the label to your package (you are responsible for return shipping).
Hand in your return package to the post office or carrier.

In store
You can return the product(s) you wish to return to the store within a maximum of 14 days from receipt of your products.

7.2. When will you be refunded?
Once our services have verified your return, you will receive an email confirming the refund.
We undertake to refund the amount of the returned products as soon as possible after receiving them in our warehouses, and at the latest within 14 days of providing proof of shipment of your return.
If you choose a paid delivery method other than the one we offer free of charge, the associated costs will be at your expense.
The refund will be made to the account linked to the credit card used to pay for the order. You will receive a confirmation email as soon as the refund has been validated by our systems. You can track the progress of your return in your customer account, under “My orders,” or in the “Order tracking” section if you placed your order as a guest.
Any returned product that is not new (with intact packaging), shows signs of wear, dirt, damage, or missing packaging will not be refunded. In this case, the product may be collected from the store by the customer if they wish.

8. What guarantees do your products have?
Our products are covered by legal warranties, i.e., the legal warranty of conformity and the warranty against hidden defects. As a seller, we are effectively bound:
for any lack of conformity of the products you purchase, under the conditions set out in Article L.217-4 et seq. of the French Consumer Code. The legal guarantee of conformity applies when your product has a lack of conformity, for example when your product does not function in accordance with the purposes for which it is normally used, or when it does not correspond to the description given;
and for hidden defects under the terms of Article 1641 et seq. of the Civil Code. The hidden defects warranty covers you when your product has a hidden defect, i.e., a defect that was not apparent at the time of sale and that renders the product unfit for its intended use or significantly impairs its use.
Please note that the legal warranty of conformity and the warranty against hidden defects cannot be applied in the event of misuse of your products or failure to comply with the maintenance conditions for your product (provided on our labels or by our repairers).
If you are acting under the legal warranty of conformity, you:
have a period of two (2) years from the date of delivery of the product to take action;
may choose between repair or replacement of the product, subject to the cost conditions provided for in Article L.217-9 of the French Consumer Code;
are exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four (24) months following delivery of the goods, except for second-hand goods for which the period is twelve (12) months.
The legal guarantee of conformity applies independently of any commercial guarantee that may be granted.
You may decide to invoke the warranty against hidden defects within the meaning of Article 1641 of the Civil Code. In this case, you may choose between cancellation of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.

9. Your Personal Data
We process your Personal Data with the utmost care and confidentiality.
For more information on the management of your Personal Data, as well as the sending of our commercial offers and newsletters, you can consult our Privacy Policy or our Cookie Policy.

10. Liability and force majeure
We undertake to describe the products we sell on the Site as accurately as possible and to ensure that the information provided on the Site is updated under the best possible conditions.
We cannot be held liable for any breach of our contractual obligations resulting from a case of force majeure as defined by law. In particular, we shall not be held liable for any failure or delay in the execution of your orders caused by events beyond our control, such as:
Strikes, closures or other industrial actions;
Civil unrest, riots, invasion, terrorist attacks or threats of terrorist attacks, war (declared or undeclared), or threats or preparations for war;
Fire, explosion, storm, flood, earthquake, subsidence, epidemic and pandemic or other natural disasters;
Impossibility of using rail, boat, air, road or other private or public means of transport;
Impossibility of using public and private telecommunications networks;
Acts, decrees, legislation, regulations or restrictions of any government (e.g. administrative closure of stores);
Failure or accidents involving maritime, postal or other transport.
The execution of the GTC shall be suspended for as long as the force majeure event lasts, and the execution and delivery times shall be extended accordingly. However, please note that we will do our utmost to bring the force majeure event to an end or to find a solution that allows us to fulfill our contractual obligations despite the force majeure event.

11. What if we disagree?
We hope this will not happen, but we may disagree!
Please note that our T&Cs are subject to French law and that your orders are subject to the T&Cs in force on the date of your order.
In the event of a dispute, we invite you to contact us so that we can seek an amicable solution together:
via the contact form available here;
by email: contact@jmeeshopeu.com
If no agreement can be reached, you can refer the matter to the CMAP (Centre de Médiation et d'Arbitrage de Paris) to request mediation:
via the following formwww.cmap.fr/consommateurs
or by post to CMAP – Service Médiation de la consommation, 39 avenue Franklin Roosevelt, 75008 Paris
Please note that all requests for mediation must specify the subject of the dispute and include all relevant documents so that they can be processed as quickly as possible.
The European Commission also provides an online dispute resolution platform accessible at the following address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR
If we are unfortunately unable to reach an amicable solution, the French courts shall have jurisdiction and French law shall apply.