We operate a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return conditions

To be eligible for a return, the item must be in the exact condition you received it: unworn, unused, with tags attached, and in its original, unopened packaging.
Returns are accepted only outside of promotional periods.

The following conditions must be met:

  • The product and its packaging must be in perfect condition.
  • The item must be returned in its original packaging.
  • Returns will be refused if the item is damaged, used, soiled or if its packaging is open or damaged, making the item unsaleable.
  • A receipt or proof of purchase is required for any return request.

Special cases:
For hardback books, no refund will be possible if the packaging has been opened or removed.
If event goodies were included with a hardcover book, they must also be returned for a refund.
In the event of an exchange request by the customer, a refund will be made if the requested product is no longer in stock.

Please note:
If the return conditions are not met, we reserve the right to refuse the refund.
Return costs are the responsibility of the customer.

To make a return, you can contact us at the following address: contact@jmeeshopeu.com . Please note that returns should be sent to the following address: 64, Rue Notre Dame de Nazareth, 75003 Paris France

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

Frequently Asked Questions
On this page you will find answers to the most frequently asked questions. You can also check the status of your order here.

Order

How do I track the status of my order?

To track your order, follow these steps:

Log in to your account by clicking on the avatar at the top right of the site.

Once logged in, the avatar will have a blue check mark.

Click on the blue check mark avatar to access your account.

Go to the “Your Orders” section.

Click on “View your order details” for more information.

You can return items after receipt or download your invoice.

You will receive email notifications for important updates regarding your order.

For any assistance, please do not hesitate to contact our customer service.

How to place an order?

To place an order on our site, follow these steps:

Log in to your account by clicking on the avatar in the top right corner of the site or create one to get started.

Search for products in our fashion, home and beauty catalog.

Select the items you are interested in and add them to your cart.

Check your cart, adjust it if necessary.

If you have a promotional code, enter it. The discount will be applied to your cart.

Set the delivery address where you want to receive your items.

Choose from secure payment options: credit cards, PayPal, Apple Pay.

Confirm payment to finalize your order.

You will receive an order confirmation by email.

For any questions or issues, please contact our customer service team. We are here to help you complete your order successfully.

What should I do if I can't pick up my order at a collection point?

When your order is delivered to the collection point you have selected, it will remain available there for 7 working days following delivery.

If for any reason you are unable to reach the collection point within this time limit, please note that your package will be automatically returned to the sender and put back into stock.

Once your package is returned to our warehouse, we will refund the amount of your order. Please note that in this case, no reshipment will be possible.

 

How do I modify or cancel my order?

Changing or canceling an order in progress is not possible. However, you can refuse the package upon delivery. In this case, we will refund you within 14 days of receiving your returned package.
by the carrier. Return costs are your responsibility.

Delivery

1. Delivery costs & Estimated delivery times

Delivery costs are the responsibility of the customer.

*France: 2 to 3 working days

*Germany, Belgium, Spain, Portugal, Italy, Luxembourg,
Netherlands, Austria: 2 to 6 working days

2. Processing & Shipping Times

Order preparation: between 3 and 4 working days.

3. Available delivery methods

*France: Home delivery, Delivery to relay point,
Delivery to self-contained locker (in a locker)

*Other countries mentioned above: Home delivery, Delivery to relay point

Customers can choose the delivery method that best suits their situation when confirming the order.

Payment

1. What payment methods are offered?

We offer you the means to
following payments:



Visa

MasterCard

Apple Pay

American Express

Paypal



2. Is your site secure?

We secure 100% of transactions made on our website.

Your banking data is protected thanks to Shopify Payments, our secure payment solution.


These do not pass directly through our site and are inaccessible to
a third party. You can place your order with complete confidence.

Products

Please review the purchasing precautions before ordering.

1. Color may vary depending on your screen resolution settings.

2. Minor scratches may occur during the printing process of the products.

3. The figures are not arranged in any particular order.

4. An odor may be noticeable upon opening due to the nature of the material and processing of the product. This is temporary and will disappear after a while.

5. Please remove the protective film on both sides of the acrylic stand before assembly.

6. Assembling without removing the protective film may cause damage.
In case of damage caused by the customer's negligence, no exchange,
refund or return will not be possible.

7. Slight stains, marks, scratches or dents that may appear during the manufacturing process are not considered defects.

8. The sheet (backing paper) is used to protect the item.

9. The background paper may be scratched or marked during packaging and transportation.

10. The OPP bag is used as packaging material to protect the product; tears may occur during transportation.

11. When exchanging or returning, all items must be returned. In case of missing items, a return
additional shipping costs may be required (additional shipping costs will be at the
customer's responsibility).

12. All barcodes are scanned before shipping to prevent any product loss or omission. We will
We recommend filming a video of the package being opened to facilitate the
verification process in case of return or exchange.

If, despite the care we take in preparing your order, a product appears to have a quality issue, we invite you to contact Customer Service via our contact form.


Our experts will provide you with a tailor-made solution for parts with proven quality concerns.


Here is the information we will need to provide you with an answer:

Your first and last name
Your order number or receipt
The name of your model, written on the label sewn into the lining
A description of the problem you are experiencing
Photos of your model and a zoom on the problem encountered

Shop

1. What are the opening and closing hours?
closing your stores?

J.meeshop_EU
Paris

64, rue Notre Dame de Nazareth, 75003 Paris, France

 

Hours of operation

Monday - Friday: 10 AM - 7 PM

The weekend
: exceptional opening (please inquire in advance)

2. What is the return procedure in
shop ?

To make a return, you can contact us in advance at the following address: contact@jmeeshopeu.com .

Part purchased from the online store

You have 14 days from receipt of your order to go to the J.meeshop_eu store to return your items to the following address:

64, rue Notre Dame de Nazareth, 75003 Paris, France

My Account

How to edit an invoice?

Your invoice is available in your customer account, under "My orders".

The download icon is only available when your order is in "Shipped" status.

If you have not created a customer account, we invite you to fill in the
information about your order on the "Order Tracking" page. Your invoice will be available for printing there.

Return & Refund

1. What are the return conditions?

The following conditions must be met:

  • The product and its packaging must be in perfect condition.

  • The item must be returned in its original packaging.

  • Returns will be refused if the item is damaged, used, soiled or if its packaging is open or damaged, during the unsaleable period.

  • A receipt or proof of purchase is required for any return request.

Special cases:

For hardback books, no refund will be possible if the packaging has been opened or removed.

If event goodies were provided with a hardcover book, they must
also be returned for a refund.

In the event of an exchange request by the customer, a refund will be made if the requested product is no longer in stock.

Please note:

If the return conditions are not respected, we reserve the right
 right to refuse reimbursement.

2. What is the procedure for returning an order?

To make a return, declare your return here or contact us at the following address: contact@jmeeshopeu.com.


What is the procedure for returning an order?

âś… Return by post

- You have 14 days from the date of receipt of your order to print your return label and return one or more items to us at your expense (excluding promotional periods).

- Prepare your return package

- Ship your package

Return to Store

You have 14 days from receipt of your order to go to the store to return your items to the following address:

J.meeshop_EU Paris

64, rue Notre Dame de Nazareth, 75003 Paris, France

To make a return, you can contact us at
advance to the following address: contact@jmeeshopeu.com .

3. What is the deadline for making a return?

Return by post

You have 14 days after the date of receipt of
your order

Return to store

You have 14 days from receipt of your
order to go to the store.

4. Who will cover the return costs?

Return costs are the responsibility of the
customer.

 

5. How long will it take to receive my refund?

We will notify you once we have received and inspected your return, and we will let you know if the refund was approved or
No. If your refund is approved, you'll automatically be refunded to your original payment method within 10 business days. Keep in mind that it can take some time for your bank or credit card company to process and post your refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@jmeeshopeu.com.